- Refereal Points :
Welcome to Elite
This Privacy Policy sets out the basis on
which any personal data, including but not limited to payment details and other
information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with
your access and use of www.elitehubsa.com, and/or the Elite mobile application
(collectively, the “Platform”),
services and applications (collectively, the “Services”). We understand the importance you place on
the Information, and we are committed to protecting and respecting your
privacy. Please read the following carefully to understand our practices
regarding your Information. By using our Services, you agree to the handling of
your Information in accordance with this Privacy Policy.
References in this Privacy Policy to “we”, “our” or “us” (or
similar) are references to Elite. References
to “user” or “you” (or similar) are references to you as an
individual or legal entity as the case may be.
WHAT INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following
Information about you:
a.
(a) Information that you provide by filling in
forms on our Platform, including information provided at the time of
registering to use our Platform and other co- registrations (e.g. social media
logins), subscribing to our Services, posting material or requesting further
services;
b.
the Information you provide when you enter a
competition or promotion via our Platform, provide reviews, testimonials or
feedback on our Platform;
c.
Information you provide us, or that we may
collect from you, when you report a problem with our Platform;
d.
a record of correspondence if you contact us;
e.
general, aggregated, demographic and non-personal
Information;
f.
if you download or use our mobile application, we
may have access to details about your location and your mobile device,
including a unique identifier for your device;
g.
details of transactions you carry out through our
Platform and of the fulfillment of your orders;
h.
details about your computer, including but not
limited to your IP address, operating system and browser type, as well as
information about your general internet usage (e.g. by using technology that
stores information on or gains access to your device, such as cookies, tracking
pixels, web beacons, etc., (together, "Cookies"));
i.
your email address from a third party if you
indicate that you have consented to that third party sharing your Information
with us; and
j.
any other Information we consider necessary to
enhance your experience on the Platform.
HOW WE WILL USE YOUR INFORMATION
We may use Information held about you in the
following ways:
a.
to provide you with information, products or
services that you request from us or which we feel may interest you, where you
have consented to be contacted for such purposes;
b.
to provide you with location-based services, such
as advertising, search results and other personalized content;
c.
to carry out our obligations arising from any
contracts entered into between you and another entity using our Platform or
between you and us;
d.
to improve our Services and to deliver a better
and more personalized service to you;
e.
to ensure that content from our Platform is
presented in the most effective manner for you and the device you use to access
our Platform;
f.
to notify you about changes to our Services;
g.
for any other reason which we deem necessary to
enhance your experience of the Platform;
h.
to administer and manage our incentives programs
and fulfill your requests for incentives, and/or to allow you to participate in
sweepstakes and to notify you if you are a sweepstakes winner.
TO WHOM WE MAY DISCLOSE YOUR INFORMATION
Information about our customers is an important
part of our business. We share your Information only as described below and
with businesses that follow practices at least as protective as those described
in this Privacy Policy:
a.
Other Businesses. To offer you our Services,
we may engage with businesses who are affiliates of us and/or non-affiliated
service providers (e.g. logistics businesses used to deliver products to you,
marketing companies, payments processers to process online transactions, etc.).
We may involve other businesses in your transactions, who may store your
Information in a digital wallet to make your use of our Services more
efficient.
You understand that it is important that such
businesses have access to the relevant Information to perform their functions.
We will ensure that these businesses do not use your Information for other
purposes. We may also receive Information from these business (e.g. updated
delivery and address information), which we may use (e.g. to correct our
records and deliver your next purchase). By using our Platform, you hereby
freely and specifically consent to the transfer, storage, use, and disclosure
of your Information among businesses who are affiliates of us and/or
non-affiliated service providers, wherever located. These businesses shall be
contractually bound to respect the confidentiality of your Information.
b.
Marketing and Promotional Offers. We may
also use your Information to provide you with information about goods and
services which may be of interest to you and enhance your Platform experience,
service messages, new features, enhancements, special offers and events of
interest. We may contact you via various channels, including without limitation
emails, push notifications, web notifications, post, telephone, in-app messages
and news feed cards.
We may permit third parties to use your
Information. For example, we may provide advertisers Information to help them
reach the kind of audience they want to target and to enable us to comply with
our commitments to our advertisers (e.g. by displaying their advertisements to
a target audience).
Additionally, you may be asked to provide
additional Information to participate in some of our market research
activities, including competitions and promotions. For example, if you win a
competition, you may be asked to provide further personal data to establish
your eligibility and provide you with the prize. This Information may be
collected by us or our co-sponsors or vendors for the promotion. Note that you
should review such third parties’ privacy policies to see how they may use any
information that they collect.
c.
Business Transfers. In the event that we or
substantially all of our assets are acquired, customer information will be one
of the transferred assets.
d.
Protection of Our Platform and Others. We
release account and other Information when we believe such a release is
appropriate to comply with the law and law enforcement investigations and to
protect the rights, property or safety of our users or others. This includes
exchanging information with other companies and organizations for various reasons,
such as fraud protection and credit risk reduction.
Note that our Platform may, from time to time,
contain links to and from the websites of our partner networks, advertisers and
affiliates. If you follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these policies
before you submit any personal data or other information to these websites.
HOW WE STORE YOUR INFORMATION
The Information that we collect from you may be
transferred to, and stored at, a destination outside of the Kingdom of Saudi
Arabia (“KSA"). It may also be processed by staff operating outside KSA
who work for us or for one of our suppliers. Such staff may be engaged in,
among other things, the fulfillment of your order, the processing of your
payment details and the provision of support services. We will store your
Information for as long as necessary to fulfill the purposes indicated in this
Privacy Policy or as otherwise permitted or required by law. Your Information
may be transferred, stored, processed and used by our affiliated companies
and/or non-affiliated service providers in one or more countries outside your
originating country. Your payment details may be transferred to and stored with
our affiliated companies in order to, among other things, process your payment
details and provide support services to you.
WHAT SECURITY MEASURES WE APPLY
We maintain commercially reasonable technical,
administrative, and physical safeguards to ensure your Information is treated
securely and in accordance with this Privacy Policy, and to protect against
unauthorized access or alteration to, disclosure, or destruction of your
Information. We may, for example, use encryption technology to secure your
Information during transmission to our Platform as well as external firewall
and on-host firewall technology to prevent network level attacks. Only those
authorized employees, contractors, and agents who need to know your Information
in connection with the performance of their services are allowed to access this
Information.
It is important for you to protect yourself
against unauthorized access to your password and to your devices used to access
our Services. You are responsible for keeping your password confidential. For
example, ensure that you sign off when you have finished using a shared device.
Unfortunately, the transmission of information
via the internet is not completely secure. Although we will do our best to
protect your Information, we cannot guarantee the security of your Information
transmitted to our Platform and any transmission is at your own risk.
HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?
You are able to access a broad range of
information about your account and your interactions with the Platform for the
purpose of viewing and, in certain cases, updating your Information.
Examples of information you can access easily at
the Platform include:
a.
up-to-date information regarding recent orders;
b.
personally identifiable information (including
name, e-mail, password, communications and personalized advertising
preferences);
c.
payment settings (including credit card
information); and
d.
e-mail notification settings.
You can opt-out of receiving future marketing
communications from us at any time by adjusting your customer communication
preferences, through the unsubscribe link within the email communication. For
marketing via your mobile application, you will need to adjust your
notifications settings in the general section of your mobile.
Also, our system will place cookies when you log
on to our Platform and this is to ensure you have an enjoyable user experience
and are able to utilize all aspects of the Platform. You may disable Cookies by
changing the settings on your browser. If you disable Cookies, it will affect
how our Platform works and you may not be able to access or use certain areas
of our Platform or full functionality. For example, performance cookies collect
information about how you use the Site, for instance, which pages you visit
most often, which allows us to provide you with targeted and relevant choices
that enhance your Site experience.
We may retain a copy of your Information for
compliance reasons. When you update Information, we may retain a copy of the
prior version for our records.
WHAT IF WE CHANGE OUR PRIVACY POLICY?
Our business changes constantly, and our Privacy
Policy may therefore also need to change. We will post the current version of
this Privacy Policy on the Platform and each such change will be effective upon
posting on the Platform or upon the date designated by us as the
"effective date".
We may e-mail periodic reminders of our notices
and conditions, but you should check our Platform frequently to see recent
changes.
It is your obligation to regularly check the
Privacy Policy. Your continued use of the Platform following any such change
constitutes your agreement to this Privacy Policy as so modified.
HOW YOU CAN CONTACT US
If you have any concerns about your Information
on the Platform, please contact us at legal@elitehubsa.com with a
thorough description, and we will try to resolve it.